Intelligent Retention and Loyalty

Keep customers coming back

Fermat connects customer data, on-site behavior, and purchase history to power adaptive, personalized post-click email and SMS journeys, matching offers, products, and messaging to customer segments.

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Retention is manual and disconnected.

Marketers rely on rigid journeys that ignore real shopper context. Email and SMS drive clicks, but customers land on generic pages that don’t match - and your brand misses opportunities to re-engage buyers who are ready to return.
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Automate retention that feels personal, not repetitive.

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AI Search Commerce Engine

FERMÀT tracks important prompts, generates AI-ready shoppable pages on your domain, and measures what prompts drive orders

Lifecycle automation

Conversion recovery

Retail integrations & structured data

Intelligent offers and incentives

Re-engagement and offline integration

Lifecycle

Lifecycle automation

Automate every stage of the journey, from welcome and onboarding to replenishment and milestone campaigns. FERMÀT adapts email and SMS timing and content for each customer.

Conversion

Conversion recovery

Recover lost revenue through high-performing cart and subscription funnels. Test cadence, incentives, and messaging to convert abandoned carts and subscription sign-ups.

Data

Retail integrations & structured data

Pull product info, pricing, and inventory directly from your commerce stack, optimized with schema markup and metadata for LLMs.

Offers

Intelligent offers and incentives

Deliver the right incentive to every segment. Generate unique coupon codes and test personalized offers for first-time, repeat, or VIP customers across channels, including replenishment, gifting, and more.

Personalization

Personalization and product discovery

Use purchase history and behavior to recommend complementary products, building cross-sell and upsell funnels that increase average order value.

Re-engagement

Re-engagement and offline integration

Win back lapsed customers with targeted reactivation surveys and direct-mail QR experiences that connect back to FERMÀT funnels.

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Increase subscription conversions with subscription-only offers, incentives, and cadence customization.
Connect campaigns to revenue rather than sends or opens.
Understand where your brand appears, and where it doesn’t.

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Create personalized funnels for email and SMS campaigns in minutes.
Test offers, products, and layouts – all without dev resources.
Personalize offers using real-time purchase data.
Understand which channels and messages drive return buyers.

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Integrate with Shopify, Klaviyo, and Attentive in minutes.
Track funnel performance separately from website analytics.
Export performance metrics and data to GA4 or your dashboard of choice.

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Automate lifecycle messaging without losing tone or brand voice.
Test content, images, and cadence easily.
Deliver personalized storytelling at scale.

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How We help you scale

Smarter retention, stronger results

Enterprise and emerging retail brands use FERMÀT to make AI search measurable.

They’ve deployed shoppable content across dozens of prompts in days, gained visibility scores they can track, and tied AI search traffic directly to sales performance.